This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform to participate in custom BGMI tournaments. By using our services, you agree to this policy.

Information We Collect

We collect the following user data:

1. Full name, email, phone number
2. Game ID / in-game name (IGN)
3. Transaction details (deposits, withdrawals, tournament participation)
4. KYC information (PAN, Aadhaar or equivalent for verification)
5. IP address, device info, and login sessions (for security purposes)
6. Referral or bonus eligibility status

How We Use Your Information ?

We collect the following user data to:

1. Create and manage your account
2. Enable participation in tournaments
3. Process wallet transactions and rewards
4. Verify identity for withdrawals
5. Prevent fraud, cheating, and abuse
6. Improve platform experience and performance
7. Communicate updates, changes, or issues

Data Sharing

1. We do not sell your personal data.
2. Your data may be shared only with:
1. Payment processors (e.g., Razorpay, Cashfree) for handling deposits/withdrawals
2. KYC verification providers (if applicable)
3. Government or law enforcement, if legally required

Cookies & Analytics

We use cookies and session-based storage for:

1. User login management
2. Saving preferences (e.g., language, theme)
3. Analyzing usage trends to improve performance

You can clear or block cookies in your browser at any time.

Data Security

1. All sensitive data (e.g., wallet balance, KYC) is encrypted in transit and at rest.
2. Only authorized personnel can access your personal information.
3. We use regular audits, firewalls, and secure access layers.

User Rights

You can:

1. View and update your profile at any timeView and update your profile at any time
2. Request account deletion (subject to pending transactions and KYC/legal clearance)
3. Contact support for disputes or clarifications

Refund Information

See Refund Policy for detailed rules. Summary:

1. Refunds are available only for platform-side issues like:
1. Match cancellation
2. Entry not processed due to system error
2. No refund for user-side issues (e.g., no-show, wrong Game ID, network problem)
3. INR deposits are non-refundable, except in case of transaction error or legal requirement
4. 4% processing fee applies to all deposits and withdrawals
5. Repeated false refund claims can lead to account suspension

Policy Updates

This Privacy Policy may change over time. Significant changes will be notified via email or in-app alert. Continued use of the platform implies acceptance of updated terms.

Contact Information

For any questions or complaints, contact us at:

📩 Email: support@tournamenthaven.com